Refund Policy

Before work starts

If you change your mind before your CV has been started, contact us and we will refund you in full.

Once work has started

Once work has started, we do not refund the fee. We revise the CV instead.

After delivery

If the delivered CV contains factual errors, or does not match what was ordered, tell us and we will correct it at no charge. A revision round is included with every order.

We do not refund on the basis of a recruitment outcome. Not being invited to an interview, or not being hired, is not grounds for a refund — this service prepares a document and never promised an outcome. This is stated plainly before you pay.

How refunds are paid

Refunds are returned through Ziina to the card or wallet you paid with. Ziina normally takes a few working days.

How to request one

Email us with your order number and what went wrong.